Terms of Service_

1. Who we are

“Fresh”, “we” and “us” means fresh.dev, a company registered in England and Wales under company number 16748746, registered office 20 Wenlock Road, London N1 7GU. “You” means the person who creates the account, or the organisation they act for. If you sign up for an organisation, you confirm you are allowed to accept these terms for it.

These terms include our Acceptable Use Policy and the beta SLA. Our Privacy Policy explains how we handle personal data. You must be 18 or over to open an account.

2. The service

Fresh provides virtual machines, managed apps, managed PostgreSQL databases and hosted DNS, run from our servers in Kent, United Kingdom, and managed through our console and API.

• Virtual machines are yours to run. You maintain the operating system and everything installed in them.
• Managed apps and databases are run by us, each on its own machine that you do not log in to. We keep them running and restart them when their health checks fail.
• Fresh is in beta. Features may change. We tell you by email before we change or remove anything you use. The beta SLA sets out what we commit to.

3. Your account

Keep your account details accurate and your password, two-factor device, recovery codes, API tokens and SSH keys safe. You are responsible for what happens under your account, including by people you invite. Tell us straight away at help@fresh.dev if you think someone else has access.

4. Your content and backups

You own the data, code and content you put on Fresh. You give us permission to store, process and transmit it only as needed to run the service for you. We do not look at it except to run a managed service, when you ask us to, or when the law or our Acceptable Use Policy requires it.

There are no automatic backups yet for machines, apps or databases. Keep your own copy of anything you can’t lose. Deleting a machine, app or database deletes its disks permanently, and we cannot recover them.

5. Prices and billing

• Pay as you go. Each machine, app and database is charged by the second from when it is created until you delete it, at its plan’s hourly rate (the monthly price divided by 672 hours). Each one is charged for at least 60 seconds.
• Monthly cap. No machine, app or database costs more than its plan’s monthly price in a calendar month (UTC).
• Stopped still counts. A stopped machine keeps its disk, memory and address reserved, so it is still charged. Deleting it stops the charges.
• Failed creation is free. If we cannot create something you ordered, you are not charged for it.
• Prices are in pounds sterling and include VAT where it applies; nothing is added on top. Hosted DNS and the public IPv4 address that comes with a machine have no separate charge.
• Data transfer is not charged, and there is no allowance to use up. Each machine’s network speed is 100 Mbit/s, and machines created from 17 October 2026 can burst to 1 Gbit/s: up to 1 GiB at a time above 100 Mbit/s, refilled whenever the machine runs below it. Sustained traffic that harms other customers is handled under the Acceptable Use Policy.
• Invoices. We invoice in arrears, shortly after the 1st of each month. If your unbilled usage reaches £50 during a month, we may invoice it early. Each invoice is charged to the card you saved.
• Your card is saved with our payment provider, Stripe, which also calculates VAT and collects payment. We never see your full card number.
• Signup credit. New accounts get £8 of credit when they first save a card, once per account and per card. It is used before your card is charged, expires after 60 days, and has no cash value.
• Price changes. We give you at least 30 days’ notice by email before a price change applies to anything you already run.

6. Unpaid invoices

If a payment fails, your account becomes past due. Everything keeps running, but you cannot order anything new, and we email the account owners.

If the invoice is still unpaid 7 days later, we suspend the account: your machines, apps and databases are stopped and cannot be started. They are still charged while suspended, because they are still reserved for you.

If it is still unpaid 7 days after suspension, we delete them permanently, along with your hosted DNS zones. Paying the invoice at any point before then restores the account and restarts what was running.

7. Cancelling and refunds

Nothing is charged up front. You can stop paying at any time by deleting what you run; you pay only for usage up to that point. To close your account, delete everything in it and email help@fresh.dev.

• We do not refund usage you have already had, except where we charged you in error. If we did, we correct it with a refund to your card or a credit on your next invoice.
• If we miss the uptime commitment, the service credits in the SLA apply.
• If you think a charge is wrong, please email us before disputing it with your bank, and we will look at it quickly.
• If you are a consumer, you have a legal right to cancel within 14 days. By creating a machine, app or database, you ask us to start providing it straight away; if you cancel, you pay only for the usage up to when you delete it.

8. Acceptable use and suspension

You must follow our Acceptable Use Policy and the law. We may restrict or suspend a resource or account, without notice where necessary, to stop abuse, contain a security problem, protect other customers or comply with the law. Where it is safe and lawful, we tell you why and give you a chance to fix the problem first.

9. Availability and support

Our uptime commitment, service credits and support hours are in the beta SLA. Service credits are the remedy for missing the uptime commitment.

10. Ending the agreement

You can end this agreement at any time by closing your account. We can end it if you seriously or repeatedly break these terms (unpaid invoices follow section 6), or for any reason with at least 30 days’ notice by email. When the agreement ends, we delete your resources, and you remain responsible for usage up to that point.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, you keep your legal rights, including that we provide the service with reasonable care and skill.

Otherwise:

• We are not liable for losses that were not reasonably foreseeable, or, for business customers, for loss of profit, revenue, business, goodwill or data.
• We are not responsible for losing data you did not back up. Please keep your own copies.
• Our total liability in any 12 months is limited to the amount you paid us in those 12 months.

12. Changes to these terms

We may update these terms. We email you at least 30 days before a change that affects you materially, unless it is required sooner by law or to deal with a security risk. If you do not agree, you can close your account before the change takes effect.

13. Law and contact

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Questions about these terms are welcome at help@fresh.dev.